Welcome to "The Process Works" . We aim to assist you, as a business or service provider, to develop the capability of "renewal". It is a high intensity resource, focussed on the "physical" aspects of renewal. These include:

• Business/service conceptualisation and positioning
• Business process design and improvement
• Organisation design
• Formalisation of governance frameworks
• Design of business/service performance measures
• Satisfaction and climate assessment
• Business requirements definition (IT solutions supporting renewal)

We recognise the internal and external drivers of renewal and the inter-dependencies which need to be accommodated to ensure success. We offer structured techniques to support the renewal process. These create transparency and lead to healthy and open debate. In this way a shared understanding of renewal issues is created and ownership of outcomes is developed.

We accommodate the growing desire of organisations to drive renewal from within and our services are designed accordingly. We offer a full range of competency development training to assist clients who wish to develop an internal renewal competency, based on business design concepts. Our services therefore also encompass training, mentoring, action planning and consulting.

Please browse our web site to find out more about "The Process Works".