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Competency Services -
Sole proprietorship of Ann Cameron, PMP
Competency Services offers a wide range of professional services e.g. project management consultancy and education up to MBA level and preparation for PMP (Project Management Professional) international accreditation for project managers; competency based role profiling, specialist job design, performance management, process design, leadership development, coaching and mentoring; assessment, moderation and assessment tool design, team building with Belbin Team Role facilitation.
Contact details:
Ann Cameron
Competency Services
Cell: 083 675 4124
Tel: (011) 615-2868
Fax: 0866894349
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Customer Relationship Auditing
Customer Relationship Management (CRM) is acknowledged as the competitive way to conduct business for profitability without embarking on a price war. This means managing customer needs and expectations. However before you can manage customer relationships, its imperative that you determine what their needs and wants are.
Thats our specialisation. We audit the relationships you have with your top customers – determining their needs and how well you are meeting them. We also identify areas you can improve as well as your strengths and weaknesses from a client perspective.
Our target market is companies that have:
- Business-to-Business relationships with their customers
- Significant revenue from their top 5% customers
- Continuous revenue streams from customers as opposed to revenue generated from ad-hoc customer purchases
- Significant competition in the marketplace for the same customers
What do you receive? We generate two types of output: an Individual Report per customer and a Summary Report at the end of the project.
- Individual Report
This report is per customer and is emailed to you within 48 hours of the interview (our competitive advantage) so you can immediately react to issues pertaining to that customer. The Individual Report contains a customer’s unique needs, how well you are meeting them, as well as a competitor analysis, their perceptions of your competitive advantages, your strengths and weaknesses, and what wallet share percentage you have relative to your competitors.
- Summary Report
This comprises a report and software (delivered within 10 days of the last interview). This shows what your customers think of your business processes and whether they need improvement. It also segments the results into your different markets. The software allows you to drill down so you can see which customer said what, giving you a better understanding of the underlyning information so you can act on it approriately.
Contact details:
Douglas MacGregor
Customer Relationship Auditing
+27 (11) 805-3588 (direct)
+27 (82) 414-9394 (cell)
Skype: Customer Relationship Auditing
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